Terms & Conditions
Tailored Tours clients will be collected from / taken to airports etc in person by Lord Gray (unless notified otherwise). For this and for all tours you will travel in a comfortable air-conditioned vehicle – currently a Mercedes Vito Tourer.
Andrew Gray has full Private Hire insurance for the purposes of the Tailored Tours business as well as Public Liability cover. He is also licensed by the local council as a private hire driver. While every effort is made by Tailored Tours to ensure the safety and comfort of clients while in transit and when visiting sites during the tours, clients are asked to observe any rules / regulations posted at each particular site.
(c) CHARGES & RATES
Current rates for all Tailored Tours services are available on request. Full-day or half-day tours are charged at an hourly rate. Rates for longer itineraries may differ and will include a booking fee e.g. for assistance with accommodation, booking ferry tickets
In the event of unscheduled and long delays to flights etc there may be an additional charge based on the current hourly rate.
Admission to historic houses, gardens or other visitor sites is charged at concessionary rates where granted to Tailored Tours and otherwise at the advertised prices.
Payment for tours is made either direct to Tailored Tours or where agreed via the clients’ hotel if preferred. A deposit is normally required to confirm a tour booking. The deposit amount, usually around 10% of the total cost for the trip, will then be deducted when the balance is paid. The full balance will generally fall due by the last 14 days before the start of the trip – in the case of extended tours – or on the day when it is a one day / local tour.
Payment can be by cash or Sterling cheque (cheques being made payable to ‘Tailored Tours’) for day tours. Secure credit card payments can be made via Paypal and BACS or bank transfer payments are equally acceptable.
Local / Day Tours : In the event of tours being cancelled with less than 2 week’s notice, when these have been booked in advance with Tailored Tours, the deposit for the full trip will be retained by Tailored Tours.
Extended Tours : In the event of such trips being cancelled 6 weeks or more in advance of the start date the deposit only will be retained by Tailored Tours. In the case of such trips being cancelled less than a month before the start date then Tailored Tours reserves the right to levy a charge of 50% of the total cost for the full tour.